Privacy Policy
Effective Date: 22nd November, 2024.
DCL (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. If you do not agree with its terms, please do not use our services.
1. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
a. Personal Information
- Contact Details: Name, phone number, email address, and home or office address.
- Account Information: Username, password, and customer ID.
b. Delivery Information
- Pickup and delivery addresses.
- Description of the package.
- Delivery tracking ID.
c. Payment Information
Payment details necessary for processing transactions.
d. Device and Usage Data
- IP address, browser type, operating system, and interaction with our website or app.
- Location data when using location-based features.
e. Other Information
Feedback, reviews, and communications with our customer support.
2. How We Use Your Information
- Providing and improving our services.
- Processing transactions and payments.
- Communicating with you about your orders or our services.
- Enhancing user experience through data analysis.
- Ensuring security and preventing fraud.
- Complying with legal obligations.
3. Sharing Your Information
We do not sell your personal information. However, we may share it in the following scenarios:
- With Service Providers: Third-party companies that help us deliver services, such as payment processors or delivery partners.
- For Legal Reasons: When required by law or to protect our rights.
- In Business Transfers: If we merge, sell, or reorganize our business, your information may be transferred to the new entity.
- With Your Consent: When you explicitly agree to share your information.
4. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once retention is no longer necessary, we securely delete or anonymize your data.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request details about the personal information we hold about you.
- Correction: Correct inaccuracies in your data.
- Deletion: Request the deletion of your personal data.
- Objection: Object to processing based on our legitimate interests.
- Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, contact us at info@dhan-logistics.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings.
- Analyze website performance and user behavior.
- Provide targeted advertisements.
You can manage cookies through your browser settings.
7. Security
We implement industry-standard measures to protect your information from unauthorized access, use, or disclosure. However, no system can guarantee complete security. Please use our services responsibly.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted with the “Effective Date” noted at the top. Please review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
DCL
Email: info@dhan-logistics.com
Phone: +2348142619413; +2348100716991
Address: NO 5, Odekunle Street, Agbowo UI, Ibadan, Nigeria.
DCL